Refund Policy

Refund Eligibility

To be eligible for a refund, please ensure that:

• You request a refund within 7 days from the date of purchase
• You provide a valid proof of purchase
• The digital business card you purchased has not been activated or used

Non-Refundable Items

Please note that certain items are non-refundable:

• Digital business cards that have been activated or used
• Custom designs or personalization services (unless defective)
• Services rendered or accounts that have been active for more than 7 days

How to Request a Refund

To request a refund, please follow these simple steps:

1. Send an email to our customer support team at [email protected]
2. Include your order number, purchase date, and the reason for requesting a refund
3. If applicable, provide proof of the card's unused status
4. Our customer support team will review your request and respond to you within 1-2 business days with further instructions
5. You don't need to ship your card back to us; we will deactivate your Glovair card remotely

Refund Process & Timeline

Once your refund request is approved, the following process will take place:

• Processing Time: We will process the refund within 2-4 business days of approval
• Refund Method: The refund will be issued to the original payment method used during the purchase
• Deductions: The refund will be minus the $3 processing fee for each digital business card refunded
• Bank Processing: Depending on your bank, it may take 5-10 business days for the refund to appear in your account

Special Circumstances

We understand that special circumstances may arise. Here's how we handle them:

Defective Products

If you receive a defective product, please contact us within 7 days of delivery. We will either replace it free of charge or issue a full refund once we receive proof of the defect.

Subscription Cancellations

For subscription-based services (Teams, Pro plans), you may cancel at any time. Refunds for subscriptions are prorated based on the number of days remaining in your billing cycle. No refunds are available for partial months already billed.